The company’s benefits were generous, but she had been left panicking as disability payments mysteriously halted. Emails and calls to Amazon’s automated systems often dead-ended. The responses were disjointed and confusing. Castillo, a polite, get-it-done physical therapist, had been alerting the company that her husband, who had been proud to work for the retail giant, was severely ill. Castillo with his wife, Ann, and their children.
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